Investing in a sales enablement platform can be both exciting and scary. Going through the evaluation and purchase process is time-consuming and stressful; yet, even with proper due diligence, there’s always the risk of uncovering pitfalls and shortcomings after signing on the dotted line.
After initially purchasing a sales enablement solution, InMoment’s sales enablement leaders discovered so-called simple, time-saving integrations, such as Google Drive, were still being built and not fully functional. A few months into their contract, it became apparent that not only did the integration they had been hoping for not work properly, but it also cost their solution admins more time than they were previously spending managing assets. The clunky admin experience forced InMoment’s enablement team to manually tag hundreds of individual assets and place them in rigid file folders that were difficult to organize and even more cumbersome for users to search and browse.
Finally, after failing to realize the value of the integration they were hoping for, like any good business leader, InMoment’s Director of Sales Enablement decided to cut his losses and start over with Highspot instead.
In less than six months, InMoment not only achieved 100% seller adoption but exceeded its initial number of planned users by over 200% with more teams asking for access to Highspot every day.